Agreement Overview

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between Digisutra Solutions Private Limited ("Company", "we", "our", "us"), a digital marketing and web development agency registered in India, and you ("Client", "User", "you", "your") regarding:

Access and use of our website at https://digisutrasolutions.com
Engagement of our digital marketing and web development services
Use of any mobile applications, portals, or tools
Subscription to newsletters, resources, or content
Participation in promotions, contests, or events

Registered Office Address:

B-521, iThum Tower, Sector-62, Noida (Uttar Pradesh) – 201301, India

1. Acceptance of Terms

Important Notice:

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

For Website Visitors

Use of our website constitutes acceptance of these Terms.

For Service Clients

Service engagement requires signed agreement or proposal acceptance.

Legal Capacity

You must be at least 18 years old or have parental consent.

If you are entering into these Terms on behalf of a company or organization, you represent that you have authority to bind such entity.

2. Services Description

2.1 Core Service Categories

Digital Marketing

• Search Engine Optimization (SEO)
• Pay-Per-Click Advertising (PPC)
• Social Media Marketing (SMM)
• Content Marketing & Strategy
• Email Marketing Campaigns
• Conversion Rate Optimization (CRO)
• Marketing Automation
• Analytics & Reporting

Web Development & Design

• Website Design & Development
• E-commerce Solutions
• Custom Web Applications
• UI/UX Design & Prototyping
• Mobile Responsive Development
• Website Maintenance & Support
• Hosting & Domain Management
• CMS Development (WordPress, etc.)

2.2 Service Delivery Framework

Project-Based Engagement: Defined scope, timeline, and deliverables
Retainer Services: Ongoing monthly services with defined hours
Consultation Services: Advisory and strategy sessions
Subscription Services: Recurring access to tools or platforms

All services are governed by separate Service Agreements, Proposals, or Statements of Work (SOW) that specify scope, deliverables, timelines, and pricing.

3. User Obligations & Responsibilities

3.1 General User

✓
Provide accurate and complete information
✓
Maintain confidentiality of account credentials
✓
Comply with all applicable laws and regulations
✓
Use services for lawful purposes only

3.2 Client-Specific

✓
Provide timely feedback and approvals
✓
Grant necessary access to systems and accounts
✓
Make payments as per agreed schedule
✓
Designate a single point of contact

3.3 Prohibited Uses

✗
Hacking, phishing, or unauthorized system access
✗
Spamming, scraping, or data mining
✗
Uploading malicious code or viruses
✗
Impersonating others or false representation
✗
Reverse engineering or decompiling our software
✗
Reselling or redistributing our services

4. Intellectual Property Rights

Company IP

All pre-existing intellectual property, tools, frameworks, and methodologies remain our exclusive property.

Client IP

Client-provided materials, logos, and brand assets remain client property.

Deliverables IP

Upon full payment, agreed deliverables are transferred to client as per service agreement.

4.1 Website Content

All content on our website, including but not limited to:

• Text, graphics, and images
• Logos, trademarks, and service marks
• Software, code, and scripts
• Audio, video, and multimedia
• Documentation and whitepapers
• Blog posts and articles
• Design layouts and templates
• Database structure and content

Are protected by copyright, trademark, and other intellectual property laws. Unauthorized use is strictly prohibited.

4.2 License Grants

License Type	Scope	Limitations
Website Use	Personal, non-commercial viewing	No modification, distribution, or commercial use
Service Deliverables	As specified in Service Agreement	Subject to payment terms and conditions
Third-Party IP	Governed by respective license agreements	Client responsible for compliance

5. Payment Terms & Billing

5.1 Payment Structure

• 50% advance payment before project commencement
• 25% upon milestone completion
• 25% upon final delivery and acceptance
• Retainer fees: Monthly in advance
• Consultation fees: Per session or package

5.2 Payment Methods

• Bank Transfer (NEFT/RTGS/IMPS)
• Credit/Debit Cards
• PayPal
• UPI Payments
• Cheque (subject to clearance)

5.3 Late Payments

• Late payments may incur 1.5% monthly interest charge
• Services may be suspended for payments overdue 15+ days
• Legal collection proceedings may commence after 30 days
• Client responsible for all collection costs

5.4 Taxes

All prices are exclusive of applicable taxes (GST, VAT, etc.). Client is responsible for all applicable taxes based on their jurisdiction.

6. Refund & Cancellation Policy

6.1 Digital Services

Digital services are generally non-refundable once work has commenced, except:

• Project cancellation before work begins: 100% refund
• Service not delivered as agreed: Pro-rata refund
• Mutual agreement to terminate: Settlement as agreed

6.2 Consultation Services

Cancellation terms:

• 24+ hours notice: 100% refund
• Less than 24 hours: 50% refund
• No-show: No refund
• Rescheduling: Subject to availability

Refund Process

Submit written refund request to info@digisutrasolutions.com Subject: "Refund Request"
Request reviewed within 7 business days
Approved refunds processed within 14 business days
Refunds issued via original payment method

7. Confidentiality & NDA

7.1 Confidential Information

Includes but not limited to:

• Business strategies and plans
• Client lists and contact information
• Financial information and projections
• Marketing campaigns and analytics
• Technical specifications and code
• Trade secrets and proprietary information
• Unpublished research and development
• Any information marked "Confidential"

7.2 Our Obligations

• Maintain strict confidentiality
• Limit access to authorized personnel
• Implement security measures
• Return/destroy information upon request
• Not use information for competitive advantage

7.3 Exceptions

• Information already publicly known
• Independently developed information
• Required by law or court order
• With prior written consent
• For legal defense purposes

8. Warranties & Disclaimers

8.1 Service Warranties

• Services performed with reasonable skill and care
• Compliance with agreed specifications
• Timely delivery as per schedule
• Professional conduct and communication
• 30-day bug fixing for web development projects

8.2 Important Disclaimers

• No guaranteed SEO rankings or traffic
• No guaranteed sales or revenue outcomes
• Results depend on multiple external factors
• Market conditions may affect performance
• Third-party platform changes may impact results

Performance Factors

Digital marketing success depends on various factors beyond our control:

Market Factors

• Industry competition
• Economic conditions
• Consumer behavior
• Algorithm changes

Client Factors

• Product/service quality
• Pricing competitiveness
• Customer service
• Website performance

9. Limitation of Liability

Exclusion of Certain Damages

In no event shall Digisutra Solutions be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

9.1 Excluded Damages

• Lost profits or revenue
• Business interruption
• Loss of data or information
• Loss of business opportunity
• Damage to reputation or goodwill
• Third-party claims

9.2 Liability Cap

Total liability limited to

Service Fees Paid

Or ₹50,000 (INR Fifty Thousand), whichever is lower

Exceptions

Liability limitations do not apply to: (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, (c) any other liability that cannot be excluded by law.

10. Third-Party Services & Tools

We may use or recommend third-party services, tools, or platforms. These include:

Analytics Tools

Google Analytics, Hotjar, etc.

Marketing Platforms

Google Ads, Meta Ads, etc.

Development Tools

GitHub, AWS, Google Cloud, etc.

Important Notice:

Third-party services are governed by their own terms and privacy policies. We are not responsible for their performance, security, or data practices.

Client Responsibilities

• Review and accept third-party terms
• Maintain separate accounts where required
• Pay any third-party fees directly
• Manage third-party relationships

11. Service Modifications & Suspension

11.1 Our Rights

We may suspend or terminate services if:

• Payment is overdue
• Terms violation occurs
• Illegal activity is detected
• Required for security reasons
• Required by law or regulation

11.2 Client Rights

You may terminate services:

• With 30 days written notice
• For material breach by us
• As per termination clause in agreement
• Upon mutual agreement

11.3 Effect of Termination

• All outstanding payments become immediately due
• Return of client materials within 30 days
• Confidentiality obligations survive termination
• License grants may terminate as specified
• Data handling as per Privacy Policy

12. Force Majeure

Neither party shall be liable for delays or failures caused by events beyond reasonable control, including:

Natural Disasters

Earthquakes, floods, etc.

Technical Issues

Internet outages, server failures

Legal Events

Government actions, regulations

Affected party must notify the other within 7 days and use reasonable efforts to mitigate impact.

13. Indemnification

13.1 Client Indemnity

You agree to indemnify us against:

• Your use of services
• Your violation of these Terms
• Your infringement of third-party rights
• Your illegal or unauthorized activities

Our Indemnity

We agree to indemnify you against:

• Our violation of these Terms
• Our infringement of third-party IP rights
• Our negligence or misconduct

Indemnification Process

Prompt written notice of claim
Right to control defense and settlement
Reasonable cooperation from indemnified party
No settlement without prior written consent

14. Dispute Resolution

Preferred Resolution Method

We prefer to resolve disputes amicably through negotiation and mediation.

Step 1: Negotiation

Parties attempt to resolve directly within 30 days.

Step 2: Mediation

If unresolved, mediate with neutral third party.

Step 3: Arbitration

Binding arbitration in Noida, India per Indian law.

14.1 Governing Law

Laws of India, State of Uttar Pradesh

Specifically governed by:

• Indian Contract Act, 1872
• Information Technology Act, 2000
• Consumer Protection Act, 2019
• Digital Personal Data Protection Act, 2023

14.2 Jurisdiction

Courts in Noida, Uttar Pradesh, India

Shall have exclusive jurisdiction over any disputes

15. General Provisions

15.1 Entire Agreement

These Terms, along with Privacy Policy and Service Agreement, constitute the entire agreement.

15.2 Severability

If any provision is invalid, remaining provisions remain in full effect.

15.3 Waiver

Failure to enforce any right does not constitute waiver of that right.

15.4 Assignment

You may not assign rights without our written consent. We may assign to affiliates or successors.

15.5 Notices

All notices must be in writing to:

Legal Notices

Info@digisutrasolutions.com Subject: "Legal Notice"

Registered Address

B-521, iThum Tower, Sector-62, Noida, UP - 201301

16. Updates & Modifications

Update Policy

We reserve the right to update these Terms at any time. Updates may reflect:

• Changes in services or offerings
• Legal or regulatory requirements
• Business practices or policies
• User feedback or industry standards

Notification Method

• Posted on this page with updated date
• Email notification for significant changes
• In-app notifications where applicable
• Continued use constitutes acceptance

Client Agreements

For active service agreements, material changes will be communicated in advance and may require mutual agreement.

17. Contact Information

General Inquiries

Email: info@digisutrasolutions.com
Phone: +91-9953900123
Hours: Mon-Fri, 10 AM - 7 PM IST

Legal & Compliance

Email: Info@digisutrasolutions.com Subject: "Legal Notice"
Phone: +91-9953900123
For legal notices and compliance matters

Registered Office

Digisutra Solutions Private Limited
B-521, iThum Tower, Sector-62
Noida (Uttar Pradesh) – 201301
India

Service of Legal Process

Legal documents must be served at our registered office address above with copy to Info@digisutrasolutions.com Subject: "Legal Notice"

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Last Comprehensive Review: January 1, 2026