Canada Privacy Notice

2. Categories of Personal Information

• Identity/contact details: name, email, phone, company, role.
• Commercial details: proposals, contracts, invoices, service requests.
• Communication data: support interactions, meeting notes, email records.
• Technical data: IP, browser/device details, website usage and analytics.
• Preference data: consent and marketing preference choices.

3. Purposes of Collection and Use

• Provide and manage services requested by clients and prospects.
• Respond to inquiries, deliver proposals, and support project execution.
• Process billing, accounting, and legal or regulatory obligations.
• Improve security, detect abuse, and maintain service reliability.
• Measure website and campaign performance with consent-aware controls.

4. Consent and Choice (Canada Context)

We use consent-oriented practices for marketing and non-essential tracking activities. Consent can be expressed through direct action in our controls and can be updated later via Your Privacy Choices.

You may withdraw consent for consent-based processing, subject to legal or contractual limitations and reasonable notice.

5. Disclosure to Service Providers

We may disclose personal information to service providers who support hosting, analytics, communication, CRM, security, and payment operations. These providers are expected to protect data through contractual and organizational controls.

6. Cross-Border Processing and Transfers

As an international services company, personal information may be processed outside Canada. Where data is transferred, we apply reasonable safeguards designed to maintain confidentiality and security.

7. Retention Principles

• Contract and account records: retained for business and legal needs.
• Billing/tax data: retained for statutory and accounting obligations.
• Support communications: retained for service continuity and quality.
• Marketing and preference data: retained based on consent and activity.
• Security logs: retained for incident response and risk management.

8. Access, Correction, and Withdrawal Requests

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for consent-based processing where applicable.
• Request details on cross-border handling practices.

9. Security Controls

We apply technical and organizational measures designed to reduce unauthorized access, loss, misuse, or disclosure, including access controls, role-limited permissions, and operational monitoring.

10. Cookies and Tracking Technologies

Cookie and tracking controls are managed through user choice. Non-essential analytics and advertising activities should align with your selected consent preferences.